Support

Please review the below Known Issues list before contacting us at:  support@oPHOTO.me  or  support@oPHOTO.biz

Known Issues

  • iOS Issue (MARKETING EDITION): Can't subscribe or login on app startup; loading indicator shows forever.  iCloud & iCloud Drive need to be enabled and in a valid logged in state [meaning not waiting for password re-entry in iOS Settings].

  • iOS Issue: Embedded video in your oPHOTO not appearing centered correctly in video circle [or has a black bar to one side of the video]. Disable iOS display zoom by setting to standard: iOS Settings -> Display & Brightness -> Display Zoom -> Zoom -> Standard

  • iOS Issue: (MARKETING EDITON) oPHOTO Cloud Storage not displaying content in cells correctly. Disable iOS display zoom by setting to standard: iOS Settings -> Display & Brightness -> Display Zoom -> Zoom -> Standard

  • iOS Issue: (MARKETING EDITION) oPHOTO embedded in iMessage to single iOS recipient shows with low quality. Occurs if is the first iMessage sent to that user. Retry sending oPHOTO.

  • iOS Issue: (MARKETING EDITION) iMessage/text message fails to send. First make sure iMessage is enabled: iOS Settings -> Messages -> iMessage. If iMessage is enabled and the issue is still persistent, BACKUP your iDevice THEN reset your iOS network settings (!!! WARNING: You will have to re-apply all your network settings after doing this !!! Perform at your own risk.): iOS Settings -> General -> Reset -> Reset Network Settings

  • iOS Issue: (MARKETING EDITION) iMessage of oPHOTO showing extraneous blank bubble between links in a single message. This is an outstanding issue Apple needs to fix.

  • iOS Issue: (MARKETING EDITION) iMessage not allowing oPHOTO link to be clickable by recipient. First try to tell recipient to terminate iMessage app. If that doesn't work, tell user to delete entire conversation with you. Lastly, you should resend oPHOTO link to recipient.

  • iOS Issue: oPHOTO not appearing in iOS Settings app/screen. Terminate and restart iOS Settings app: Double-tap home button, find Settings app, swipe-up on Settings app to terminate it, and lastly restart iOS Settings app. If all else fails, terminate the iOS Settings app, restart your iDevice, and lastly restart the iOS Settings app. If either of these 2 methods work, oPHOTO should now appear somewhere in the iOS Settings' list of apps for you to now be able to configure additional oPHOTO options.

  • Cell Provider Issue: (MARKETING EDITION) oPHOTO embedded in SMS text message to single Android recipient or multiple recipients shows with low quality. Retry by sending oPHOTO as a link in a text message.

  • iOS Issue: Distorted or crackling audio from oPHOTOs. Terminate app then restart your iDevice.

  • iOS Issue: Failure when saving to local photo album (Photos) for the first time. Authorize oPHOTO to access photo album (Photos) and then try again.

  • Instagram Issue: Upon starting a new Instagram post of an oPHOTO (first or second step of post workflow), you need to press your device's VOLUME-UP BUTTON so that sound is enabled when posted (you should be hearing your audio looping). Also, make sure in second step of post workflow, Video Sound On (top-middle speaker icon).

  • Instagram Issue: Start of sharing as story can look distorted at first. After finishing adding oPHOTO to a story, the distortion is no longer present.

  • Instagram Issue: Posting for the first time might prematurely prompt to delete temporary file stored in Photo Album. For the first time this happens: touch Cancel.

  • Instagram Issue: Posting to story from iPad can look off-center when viewing on an iPhone [or sometimes on an iPad]. Recommended is that you post to Instagram from an iPhone.

  • Facebook Issue: If only 1 video ever uploaded to a Facebook account then will show a duplicate (2). Issue will go away with 2nd upload.

  • Facebook Issue: First upload can fail then next upload works fine.

  • Facebook Issue: Posting for the first time might prematurely prompt to delete temporary file stored in Photo Album. For the first time this happens: touch Don't Allow.

  • oPHOTO Issue: If preparing to share an oPHOTO via text or email, after app is exited then reloaded, form will become distorted. Cancel and try again.

  • oPHOTO Issue: (MARKETING EDITION) Left-side tab to toggle between Cloud Storage and Create oPHOTO modes not showing. Exit app then re-enter app.

  • oPHOTO Issue: (MARKETING EDITION) Duplicate comments showing in comments screen. Close and re-open comments screen.

  • oPHOTO Issue: On small screen devices like iPhone 5 & iPod Touch, selecting too many websites in iOS Settings -> oPHOTO causes display issues in the app. Select only necessary websites that you will be using in the app.

  • oPHOTO Issue: Go-to-next-tab animated hand disappears too quickly. Terminate then restart app.

  • oPHOTO Issue: (MARKETING EDITION) Can't log into Cloud Storage; "Logging in..." stays visible. Terminate then restart app and try again.

  • oPHOTO Issue: Video circle not playing sound. Press your device's VOLUME-UP BUTTON and make sure your device's MUTE BUTTON is OFF. If still no sound, terminate and restart app, then try the VOLUME-UP BUTTON again.

  • oPHOTO Issue: Video frozen when attempting to record. Leave the app [switching to home screen] and re-enter app. If that fails, terminate then restart app.

  • oPHOTO Issue: Apple Pencil not immediately responsive when drawing. We are still looking into this issue.

  • oPHOTO Issue: (MARKETING EDITION) Cloud Storage option buttons at bottom of oPHOTOs hard to touch. Touch a bit higher towards the top of the option button. This issue will be addressed.

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